FREQUENTLY ASKED QUESTIONS

FAQ

Our Warranty

We do provide a one year warranty on every watch / item we sell. This warranty covers time keeping and mechanical functions for one year.

If there are any mechanical issues with the watch within that year, just reach out and we will have our watchmaker perform the repair.

Shipping

Once the watch is purchased we have our watchmaker perform a final inspection, checking time and pressure testing if applicable.

This process can take about 5-7 business days. We then ship fully insured via FedEx, Ups or others insured compacompanies Overnight shipping.

Return Policy

We offer a 5 day inspection period and free returns. We realized it is difficult to commit to a watch without seeing it "in the metal."

With that in mind, if you receive the watch, we want to give you ample time to see it in person and know that you love it.

We accept returns within 5 days of receiving the watch as long as it is still in the condition you received it.

Other question

Please feel free to reach out to us at any time you would like with questions about our watches and others products or our policies. We are available 24/7 at :

Email at : info@itmwatches.com

Phone at : +33 (0) 6 10 28 52

Instagram : @itmwatches